Frequently asked questions
Do I need to bring anything for class?
No, just bring yourself and great energy. We will take care of everything else!
How long are the classes?
Typically 40-45 minutes.
Where can I find your class schedule?
We have over 30 Group Fitness Classes each week. Our schedule can be found HERE.
Can I purchase a drop-in?
Yes drop-ins can be purchased HERE .
Are we allowed to workout on the equipment on our own?
Not at this time. All clients must be accompanied by a trainer or in a Stick Shift Fitness Class or Small Group.
How do your memberships work?
All Stick Shift Memberships are recurring. They will be drafted on the day you begin your membership (i.e. if you start on the 5th, your payment will draft on the 5th of every month). There is no contract. They can be canceled at any time via the website, the Fit By Wix App, or via email to email@example.com 48 hours prior to your renewal date.
What is included with my HIIT Class Membership?
All classes with the exception of Small Group.
Can I use my HIIT Class Membership for Small Group or Personal Training?
Deluxe Gear members have access to Small Group and HIIT Classes. SSF Personal Training Clients have access to all Group Fitness Classes.
Can I get a discount for paying ahead?
Yes we offer 3 month, 6 month and 12 month bundles.
What is the cancellation policy?
Your membership can be canceled at any time via the website, the Fit By Wix App, or sending an email to firstname.lastname@example.org. Cancellations must be made 48 hours prior to your renewal date.
What is the refund policy?
There are no refunds.
Will my classes roll over?
No. Your class balance will restart at the beginning of every membership cycle.
Can I freeze my account?
Memberships can only be frozen if there is an injury documented by a doctor.
Do you offer virtual classes?
Yes we have live virtual classes Monday - Friday at 6:30AM ET and a bank of pre-recorded classes. New videos are uploaded on a weekly basis.
How much is personal training?
Please stop by the front desk or give us a call at 404-835-2409 for more information on Stick Shift Personal Training rates. Pricing for other trainers within our facility varies based on the individual trainers. Please view our team HERE. Contact information for each trainer can be found below their bio.
How can I sign up for personal training online?
You cannot sign up for personal training online however, feel free to contact our trainers via their contact information on our website. Please stop by the front desk or give us a call at 404-835-2409 for more information on personal training.
Do I have to be a member for personal training?
Yes, all trainees must pay the $20 Client Monthly Fee in order to successfully check in for their training session. Please stop by the front desk to make your payment.